Return and Refund Policy
What is the return/exchange policy?
Items purchased from artists on the CustomPrides marketplace are custom made and printed just for you. Returns cannot be offered unless the item is defective. Exchanges, however, can be offered for apparel sizing issues. To set up an exchange, please reach out via the Contact Us page, include your original order information and the size you'd like in your e-mail, and we'll take care of the rest!
If something you received is defective or not up to our usual standards please contact us via the Contact Us form with a picture of the damaged item and your order number and we will gladly take a look for you to see what went wrong!
I made a mistake in my order! Now what?
Your order is held for two hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors! Please visit the Contact Us page here! If you need to make a change that cannot be made through this tool, you are also able to cancel and refund your order there so that you can start from scratch!
If it has been more than two hours since you placed your order, please contact us right away via our Contact Us page. If your order has already been printed and shipped, unfortunately changes cannot be made to it.
Something I ordered is defective.
If something you received is defective please Contact Us with a picture of the damaged item and we'll do what we can to make it right! We never ask that damaged items be returned to us.
Where's my refund?
PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. This can take three to four weeks, though it usually doesn't take that long.
If your refund still hasn't been applied after you receive your next bill, please let us know via the Contact Us page and we'll be happy to resolve that for you.