Our marketplace accepts most major credit cards, as well as PayPal.
Please note, only one form of payment can be processed for each order.
Try using a computer with either Chrome or Firefox, if you aren't already. Please clear your cache, make sure all fields are completed, and that your billing post code is correct.
If you have tried checking out more than two times, your credit card company may have blocked you from checking out on the site and you may need to call them to verify the charge. If you get an error message due to an incorrect billing post code any charges on your card will automatically drop off after a few days as the order has not processed correctly on our end.
If you've tried all of the above to no avail, please reach out to us via the Contact Us page or message one of our live chat agents. We'll be happy to try placing a manual order for you!
Although the address on your order should be the address you entered at checkout, it is possible that the address was pulled from PayPal system instead. If you have any inkling that this has happened or you just want to double-check and make sure, feel free to use the order look-up page or reach out to us via the Contact Us page!
Since your order goes into production the moment it is placed, your card or PayPal account is charged the moment you confirm your order at checkout. You will receive a confirmation email when your order is submitted. If you notice any confusing charges on your end, such as duplicates, feel free to reach out with any questions!
If you are located near a third party fulfiller, or are requesting delivery in areas where law dictates taxes be charged prior to purchase, you will be charged taxes. All taxes collected at checkout go to the government, not us(!), so unfortunately we're unable to refund these charges for you.
If you live in a US state with a fulfillment center or the law dictates we charge taxes for online purchases*, you'll see that charge prior to payment at checkout. In Europe, you'll notice a VAT charge appearing in the total before payment as well!
As of July 1st, 2018, we have begun charging Australia's 10% GST(Goods & Services Tax) to all orders shipping to Australia.
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010228719.
*The following states will be taxed at checkout: Alabama, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Nebraska, Nevada, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Utah, Washington, West Virginia, Wisconsin, Wyoming